ber33 Privacy Policy — Your Data, Protected

Introduction

This Privacy Policy ("Policy") describes how ber33 ("we", "us", "our") collects, uses, stores, discloses and protects the personal information of players and visitors ("you", "your") who access or use the ber33 online gaming platform ("Platform") at https://ber33.net. This Policy applies to all personal data processed by ber33 in connection with your use of the Platform, regardless of the device or method of access you use.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team to request account closure.

Information We Collect

ber33 collects personal information only to the extent necessary to provide, maintain and improve the Platform and its services. We collect information through three primary means: information you provide directly, information generated automatically through your use of the Platform, and information obtained from trusted third-party partners where permitted by this Policy.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you may provide some or all of the following categories of personal information:

• Full legal name, date of birth, residential address and nationality as required for identity verification and KYC compliance.
• Bangladesh National Identity Card (NID) number, passport number or driving licence number as required to confirm eligibility and prevent underage access.
• Bangladesh mobile phone number and, where provided, email address for account notifications, promotional communications and two-factor authentication.
• Payment method details sufficient to process deposits and withdrawals, including bKash and Nagad mobile account numbers, bank account numbers and any reference information required by the payment provider.

Information Collected Automatically

When you access the Platform, our servers and analytics systems automatically collect certain technical information. This information is used to operate, maintain and secure the Platform and does not, on its own, identify you by name:

• Internet Protocol (IP) address and approximate geographic location derived from IP lookup, used for fraud detection and to verify that access is consistent with the player's registered location in Bangladesh.
• Device information including device type (mobile, tablet), operating system version, browser type and version, screen resolution and device identifiers used for mobile optimisation and fraud prevention.
• Session data including login timestamps, pages visited, games played, bet amounts, game outcomes and session duration, used for account management, responsible gaming monitoring and Platform improvement.

Information from Third-Party Partners

ber33 may receive limited personal information from trusted third-party partners where necessary to operate the Platform. This includes transaction confirmation data from payment processors such as bKash, Nagad and Rocket; identity verification outcomes from KYC providers; and fraud-risk signals from anti-fraud service providers. ber33 selects third-party partners carefully and requires them to process personal data only in accordance with this Policy and applicable data protection standards.

How We Use Your Information

ber33 uses the personal information it collects for the following specific purposes. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your explicit consent:

• Account management: to create, maintain and secure your player account, process KYC verification, verify your identity and eligibility, and communicate account-related information including deposit confirmations, withdrawal notifications and security alerts.
• Payment processing: to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank and other supported Bangladesh payment methods; to maintain transaction records for audit and dispute resolution purposes.
• Platform operation and improvement: to deliver games, betting markets, promotions and all Platform features; to monitor Platform performance; to identify and fix technical issues; and to develop new features based on aggregated, anonymised usage patterns.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct; to protect the integrity of games and the fairness of outcomes for all players.
• Responsible gaming: to monitor gaming activity for indicators of problem gambling; to enforce deposit limits, session time limits, cool-off periods and self-exclusions that you have set; and to contact you if our responsible gaming monitoring systems detect patterns of concern.
• Marketing communications: to send you promotional offers, bonus notifications and Platform updates that we believe will be of interest to you — but only where you have provided consent to receive such communications. You may withdraw your marketing consent at any time by contacting support.

Legal Basis for Processing

ber33 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing required to perform the contract between ber33 and you, including account creation, payment processing and game delivery.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations and responsible gaming mandates.
• Legitimate interests: processing for purposes such as fraud prevention, Platform security, service improvement and responsible gaming monitoring, where ber33's legitimate interests are not overridden by your rights and interests.
• Consent: processing for direct marketing communications and certain optional personalisation features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Sharing Your Information

ber33 does not sell, rent or trade your personal information to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent required for each purpose:

Service Providers

ber33 engages trusted third-party service providers who process personal data on our behalf in order to deliver Platform services. These include payment processors (bKash, Nagad, Rocket and banking partners), KYC and identity verification providers, game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others), anti-fraud and security services, and cloud infrastructure providers. All service providers are bound by data processing agreements that restrict them to processing personal data only for the specific purpose for which it was shared, in accordance with ber33's instructions and applicable data protection standards.

Legal and Regulatory Disclosure

ber33 may disclose personal data to law enforcement authorities, regulatory bodies or other government agencies where required by applicable law, a valid court order, or a lawful request from a competent authority. ber33 will, where legally permitted, notify the affected player of any such disclosure request before complying, unless doing so would compromise an investigation or is otherwise prohibited by law.

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction involving ber33, personal data held by ber33 may be transferred to the relevant successor entity as part of that transaction. If such a transfer occurs, ber33 will take reasonable steps to ensure that the successor entity honours the commitments made in this Policy with respect to the personal data it receives, and will notify affected players by posting a notice on the Platform.

Cookies and Tracking Technologies

ber33 uses cookies and similar tracking technologies (such as local storage tokens) to operate the Platform, remember your session, maintain your login state across page loads, and support fraud detection systems. Strictly necessary cookies are required for the Platform to function and cannot be disabled. These include session authentication cookies, CSRF protection tokens and load-balancing cookies.

Where ber33 uses non-essential cookies for analytics or performance monitoring, we will seek your consent before placing them. You can adjust your cookie preferences at any time through your device's browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to maintain an active login session.

Data Retention

ber33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. The following general retention periods apply: active player account data is retained for the duration of the account relationship; following account closure, player data is retained for a minimum of five years to satisfy anti-money laundering and regulatory record-keeping obligations; financial transaction records are retained for a minimum of six years; support communications are retained for three years.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, ber33 will securely delete or anonymise the data in accordance with its internal data destruction procedures. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and Platform improvement purposes.

Your Data Rights

As a player using the ber33 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt:

To exercise any of the above rights, please contact ber33 support using the email address provided in the Contact section of this Policy. We may ask you to verify your identity before processing your request in order to protect the security of your personal data.

Data Security

ber33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive personal and financial data at rest; strict access controls limiting internal access to personal data to authorised personnel only on a need-to-know basis; regular security audits and penetration testing; and real-time fraud monitoring systems that flag unusual account activity for immediate review.

While ber33 takes all reasonable precautions to protect your personal data, no security system is impenetrable. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, ber33 will notify affected players promptly and will take all necessary remedial steps to contain and mitigate the breach.

Children and Minors

The ber33 Platform is strictly intended for adults aged 21 and above. ber33 does not knowingly collect personal data from individuals under the age of 21. If ber33 discovers or is notified that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account on ber33, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

Changes to This Privacy Policy

ber33 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will update the effective date at the top of this Policy and post the revised version on the Platform. Where changes are significant, we will also notify registered players by sending a message to the mobile number associated with their account. Your continued use of the Platform after the updated Policy has been posted constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way ber33 handles your personal data, please contact our support team. Our data support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will respond to all privacy-related enquiries within 30 days.

Email (plain text — not a clickable link): [email protected]